Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods / the last goods.
To exercise your right of revocation, you must inform us (TL.Berlin Distribution Europe, Mr. Danny Uhlmann, Thälmann Straße 19, 99085 Erfurt / alternative address: City Tower 2, 48 Sheikh Zayed Road, Office 201, Dubai/ UAE, e-mail: firstname.lastname@example.org) by means of a clear declaration (e.g. a letter sent by post, e-mail) of your decision to revoke from this contract. You can use the attached sample revocation form for this purpose, but it is not mandatory.
To comply with the revocation period, it is sufficient that you send the notice of exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
- End of the revocation policy –
Exclusion of the right of revocation
The right of revocation does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Likewise, a right of revocation does not exist for contracts for the supply of goods that can spoil quickly or whose expiration date would be exceeded soon.
Special notes on the premature expiry of the right of revocation
In the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of revocation shall expire prematurely if the seal on the goods has been removed after delivery. In the case of contracts for the delivery of audio or video recordings or computer software in sealed packaging, your right of revocation shall expire prematurely if the seal has been removed after delivery.
Sample revocation form
(If you wish to revoke the contract, please complete and return this form).
- To TL.Berlin Distribution Europe, Mr. Danny Uhlmann, Thälmann Straße 19, 99085 Erfurt / alternative address: City Tower 2, 48 Sheikh Zayed Road, Office 201, Dubai/ UAE, e-mail: email@example.com:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
(*) Delete where not applicable.